Vinteks is, Specialist in Coated Fabrics for contract and domestic use upholstery, leather goods and garment. Producer of Coated Technical Textiles. Strong Specialisation in high end confectioned goods for mattress protection. A major player in the Floor Covering market as a producer of Vinyl-cushion pvc flooring and wholesaler of Laminant flooring products. We at Vinteks believe that integrity, fairness, honesty and respect are the most important principals that we have to follow in all aspects of our business and dealings. We expect the same from all our business partners. OUR VISION & MISSION Mission Statement Our Mission is to develop cost effective products that meets or exceeds the objectives of our customers through research and development, reliable cooperation with customers, and respect to human life and environment. Our Vision To become a vertically and horizontally integrated global supplier of coated textiles and related products with a flexible structure, high service quality, close customer relations and a robust entrepreneurial spirit, that has an emphasis on technically sophisticated products and innovation. OUR QUALITY POLICY We Commit ourselves to Emphasize appropriate training for all employees. Recognize each employee’s responsibility for quality Empower employees to question processes which appear to produce discrepancies. Acknowledge employee’s self improvements and contributions to the company. Mantain the quality department as a partner with purchasing. Keep the Quality Department independent of, but a partner with Manufacturing. Reduce waste and inefficiencies whereever found. Seek out Technologies for assuring error-free work. Continue to implement statistical approaches to reduce variation. Draw on Customer’s expertise on various areas. Strive for complete understanding of our customer’s application requirements. Earn customer recognition of our quality progress. Develop and achieve Quality Improvement Goals. Practice good house keeping,. Never Compromise Safety. CUSTOMER CLAIM MANAGEMENT POLICY We commit ourselves to: Promote and Improve our communication with customers to increase the efficiency and effectiveness of handling their claims and critiques to constantly develop the quality of our products and services. Manage all customer claims through a policy of continuous feedback and bringing long-lasting solutions. Increase customer satisfaction through establishing and extending a customer oriented approach in all levels of our company. Comply with all applicable legal legislation concerning the customers. Analyze customer claims and requests to take lessons from and keep a record of those inquiries to improve product and service quality. Always pursue a sincere, transparent and reliable approach in all our dealings with the customers. To Announce that we have adopted basic principles of the Customer Claims Management Policy and endeavor to work by observing these principles at every step we take. HEALTH AND SAFETY POLICY Knowing that the biggest investment is the human being and his improvement, our company aims to function within the guidelines of health and safety policy that we have created to ensure a safe and health work and social environment for its employees. To ensure a safe work environment for our employees, the company aims to condust risk analysis at all levels in order to reduce the risk To work on the improvement of the health and safety policy Provide appropriate training to our employees to ensure the recognition of their individual responsibilities in the work environment To work according the laws and regulations related to health and safety guidelines We also aim to direct our sub-contractors and suppliers to work according to the policies stated above.